Contact Centers
Strategize, Optimize, and Transform Your Contact Center Operations
Leverage data-driven insights to develop and execute a robust contact center location strategy and real estate plan.
Location & Portfolio Strategy Development
Assess potential contact center locations based on operational needs, market demographics, economic incentives, and critical decision-making data. Craft a future-ready strategy that aligns with your business goals.
Talent Availability Analysis
Ensure access to the right talent by analyzing local education levels, skills, industry expertise, and talent supply and demand. Utilize advanced data sources and interactive technologies to make informed decisions that support your growth.
Buy or Lease Space
Secure the ideal contact center space that aligns with your strategic goals. Navigate lease negotiations or purchase agreements with confidence, ensuring a seamless and well-documented transaction process.
Optimize Contact Center Performance
Maximize the efficiency and profitability of your contact center by developing and monitoring key performance indicators (KPIs). Conduct regular assessments to maintain optimal operations and foster a positive work environment for your employees.
Technology-Driven Transformation
Harness real-time business intelligence to make informed decisions, from location selection to proactive facility management. Enhance your speed to market, reduce operational costs, and increase uptime through technology-driven strategies.
Invest in Contact Centers
Evaluate industry trends and property performance data to determine the viability of contact centers as part of your investment portfolio. Effectively market existing properties to attract target tenants or buyers with creative strategies.